Refund policy

We take pride in the quality and craftsmanship of our handmade candles. All sales are final, and we do not offer refunds or exchanges for change of mind or any other reason. However, if your item arrives damaged due to postage issues, we will offer a refund within 3 days of delivery.

To be eligible for a refund, you must notify us by email at info@mechebrulante.com.au within 3 days of the delivery date, providing us with proof of the damaged items such as photos or videos. After verifying the damage, we will issue a refund to your original payment method within 3 business days.

Please note that we are not responsible for any damages caused by the customer or any third party once the item has been received. Shipping fees are non-refundable, and you will be responsible for the return shipping costs if a return is required.

If you have any questions or concerns regarding our refund policy, please contact us at info@mechebrulante.com.au